Refund Policy

Absolute Softech Ltd is provides the technology support services which are irrevocable and non-tangable. Absolute Softech Ltd does not refund the amount after the services are rendered and delivered as required by the customer. Our main motive is to provide the customer satisfaction through our services in the most competent manner but as a client you are responsible to understand all terms and conditions when purchasing our services through the ABS website or through telephone.

The prime Objective of the Absolute Softech Ltd is the customer satisfaction therefore we are serving to the client in most competent manner. Absolute Softech Ltd most of the time honour the refund requests subject to that there is no satisfaction or resolution provided for your services by the company. To get the refund you have to follow simply the process to write an e-mail to our Customer support division and mention simply the refund reason and no resolution found on behalf of the Absolute Softech Ltd.

For Stand-alone/incident based service requests:

• After Receiving of your refund request, our executive will work on it with you to resolve the issue once again and removal of your dissatisfaction within 30 days of the submission of your request.
• After making all efforts by our executive team you are still not satisfied with our services and we found that our services or product are defective, then we will acknowledge your request and refund the amount which we have charged for our services or product.
• In case Absolute Softech Ltd has provided the multiple services or product as a package and some client is not satisfied with the one or any of the part of service or product then the refund shall be on the pro rata basis and accordingly the refund claim shall be settled.
• In case Absolute Softech Ltd has provided the service stand alone and partial a part of the client is satisfied with one part of the service and not with the other part then the refund amount shall be calculated on pro arts basis and accordingly the refund claim shall be settled and refunded.

For PC Support plans:

In case the client has availed the plan and he is not satisfied even with single call request then the amount of that particular month shall be refunded without asking any question as a matter of commitment to our service levels for monthly PC support plans.

PRICING AND BILLING POLICIES

• Absolute Softech Ltd charged the price as per the rates and plan displayed on the website or mutually agreed between the Absolute Softech Ltd and client over the recorded telephonic conversation and shall be effective from the date when you sign up on the website and requested to start any plan or package of the services or the products and the service charges shall be effective from this date.
• The Service plan charges includes all taxes, levies, or duties imposed by taxing authorities of USA, related to consumption of goods and services. You shall be responsible for payment of all taxes, levies, or duties, if levied any, in your country with respect to our provision of services to you.
• When making the payment a valid credit card is required for paying accounts. We reserve the right to accept or reject the payment made through credit cards.
• As a policy of confidentiality and privacy we never store information of the credit card of any client and we never charge any amount from your account without your explicit consent. Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.